Arrival process

  1. All patrons/visitors 12 years and over are required to wear a mask while visiting us, unless you have a valid reason not to be wearing a mask.
  2. Everyone visiting the clinic is required to sign in to the QLD contact tracing app via our QR code. If you do not have a mobile phone, you will be required to use our clinic mobile to sign in.
  3. Please use the hand sanitiser on entry.
  4. Please maintain 1.5m distance where possible.

In case of an emergency

Please try to call us before arriving; this will ensure someone is available to assist you and your pet.

For self-isolation or unwell clients

  • If you are sick or displaying any flu/cold symptoms, we respectfully ask that you stay home and not bring your pet to the clinic. We do not want to put our staff or other clients at risk, so therefore will not be consulting with anyone who has these symptoms. If your pet requires urgent vet care, please call the clinic and we can discuss alternative options.

Other important changes:

Please check-out our new opening hours, we have made some changes

  • Extra hygiene practices are now in place. All clinic areas are thoroughly cleaned with a disinfectant that effectively inactivates Covid-19.
  • Call us for initial advice for you and your furry friend and we will guide you from there.
  • We encourage over the phone payments to support physical distancing.
  • We require all consultations to be booked in advance.

As much as we enjoy our walk-in visits from you all, we ask that you please call ahead and order if you require any medication. Once your order is ready to collect, we can process the payment over the phone and bring your order to you outside of the clinic once you’ve arrived. This will help us reduce the number of clients waiting outside the clinic and ensure that we are complying with physical distancing rules.

Thank you for your ongoing support at this difficult time, we really appreciate it.

We’re in this together